Groups

Customers of the Czech shop should not get the German return policy. A group is how you keep that apart. One group is one brand, one shop, or one country. It has its own inbox, website, language, avatar, information, and rules.

The menu is the list of groups. Open one and everything you do — reply, edit what the assistant knows, turn on chat — applies only there.

How to add one

In Workspace settings, choose Add group and enter that shop's website. Cusu reads it and drafts the information and a language, the same way it did for the first shop. Review the draft before you rely on it. You can connect your own order API later. You do not have to do it now.

Only an admin can change a group's settings. Anyone on the team can still work the inbox.

How to hide one you are not using

Archive takes the group out of the menu when the shop is closed or you are not ready. Conversations stay. Restore it from the archived list in Workspace settings. Archiving is not deleting.